SHIPPING:
Orders are processed and prepared for shipment within 24 hours of being received. Orders for small items such as Vacuum Cleaners, Dust Bags, Brushes and Accessories will delivered within 3-5 business via FedEx or UPS. For large items such as Floor Machines, Automatic Scrubbers, and for large quantity orders please allow 7-12 business days for proper shipment and packaging.
An Email with updated order status and tracking information will be sent when the carrier has picked up the shipment. In the event that an order is not shipped within the standard 7-12 business days one of our customer service agents will contact you via phone & email. A valid phone number and email address where you can be reached during business hours must be provided for all shipments. A failure to do so may result in delayed or failed shipments.
We cannot ship orders to a P.O. Box address, please be sure to provide a street address for all orders and phone number for delivery appointment.
SHIPPING CHARGES:
All shipping charges will be automatically calculated upon your checkout. Please review the shipping rates available in the "SHIPPING RATES" Button on the Checkout Page.
The shipping rates that are calculated on our site is for shipment destination within the Contiguous United States and Excludes Alaska, Hawaii and Puerto Rico.
Customers that are located in Alaska, Hawaii and Puerto Rico will receive an official shipping quote via e-mail.
SHIPPING INSURANCE:
All shipments are insured via the carrier.
Upon receiving of the shipment please inspect the box for any damage.
Before signing the bill of lading and releasing the driver the box must be opened and the contents fully inspected for any damage that may occur during transportation.
In the event a product is received damaged, it must be noted on the bill of lading that the item was received damaged. If the damage is not noted on the bill of lading the carrier will refuse to honor any claims on the insurance.
GOVERNMENT SHIPPING CHARGES:
All government orders within the 48 contiguous United States are F.O.B. destination and are shipped free of charge. Shipments to Alaska, Hawaii, and Puerto Rico are available. Please call 1.800.309.3393 or e-mail sales@sandytrading.com to request a shipping quote.
APO / FPO SHIPMENTS:
S&Y Trading Corp. will use USPS priority mail rates to any applicable APO / FPO Shipment. For orders that cannot ship with USPS to an APO / FPO address a U.S. consolidation warehouse forwarding point must be included in your order details. Please add to the order any special marking such as TCN (Transfer Control Number) and any additional markings that may be needed.